Gauteng, SA • Online Support 9 am – 4 pm

RETURNS POLICY

Log a return within 5 days of the order being delivered

Once your return has been logged you will receive an email to confirm that our courier partners will contact you to arrange collection. Please ensure that the item(s) are packed in the packaging they were received in, or that they are easily identifiable with the inclusion of the order number associated with that item. Collection and return to our warehouse can take up to 4 working days for Main centres and 8 working days for Outlying/Regional areas from date of logging return. Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the replacement, refund or store credit initiated. Replacements will be sent immediately, store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund and banking institutions. 1. You will receive a cash refund or store credit (Your choice) for the rand value of the Product you paid. 2. A replacement product will be sent

Important notes regarding returning items

We will send a courier to collect returns logged within the 5 day return period free of charge. Should you wish to return something after the 5 days please contact our helpful Customer Loyalty team who will advise you accordingly. All products (including certain non-returnable items) can be returned if they are faulty or do not match the sample or description. These products need to be returned in their original packaging with all labels attached. Please contact our delightful Customer Loyalty team should you receive a faulty product and they will assist you with the process. We require that promotional free gifts, received with purchases, are returned to us when the purchased item is returned. Please ensure that you log a return for the free gift to ensure that your returns are processed speedily. All products under guarantee/warranty must be returned along with the original packaging and guarantee/warranty forms. We are unable to have these items repaired/replaced by our suppliers or manufacturers without all relevant pieces and may be unable to accept or process your return. Please refer to the product guarantee/warranty card for further information. If a personal item or parcel meant for another retailer is returned to us in error, we will provide you with two options: You can arrange collection at your cost from our warehouse or We can discard the unwanted items on your behalf. Should you wish to arrange collection of the item, we will provide you with a reference number, which you must ensure that your courier quotes upon collection. Should you not collect within 30 days of us contacting you, we will have no further option but to discard

Criteria to return an item

Return must be logged within 14 days of the item being delivered
The item is in a re-sellable condition
The item being returned qualifies for return
The item is in its original packaging, with labels attached

The only returnable items that we will accept are

Defective Product or Incorrect Product delivered – provided that it is in its original packaging with all labels attached

Free nationwide delivery on orders above R1500.00

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Address

Alberton, Gauteng, SA

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